Terms and Conditions

1. The Exchange and/or Cancellation Policies are part of these Terms and Conditions.
2. Inform Incredible Perú Tours – IPT of any allergy or medical problem you suffer from. It is necessary to be in good physical health and if your health is questionable, then you should consult a doctor about your trip to high altitude places and even more so if you are going to do a trekking route. If you are over 65 years old then you will have to present us with an updated medical certificate.
3. During the trip, if you wish to leave the group or the campsite for independent walks or excursions you must inform the guide, this being your sole responsibility. If You observe any problem with the guide’s service or other excursion services, please notify the guide at that time so that they can resolve any problem as soon as possible.
4. The entrance ticket to Huayna Picchu Mountain is not included in any excursion. If you wish to visit it request your reservation and pay for it as soon as possible, since availability is limited (only 400 people per day). For this, you must send us the request to: info@incredibleperutours.com, after we confirm the reservation, immediately after you must pay US $75.00 per adult or US$ 40.00 per student, then you must send us the copy of your payment. In this way, on the day of your visit to Machu Picchu and after your guided tour of the place, you will be able to ascend Huayna Picchu Mountain at approximately 10:30 am. This service is only offered to our clients and applicable as an extension to any excursion booked with us.
5. You must comply with the Payment System and Dates, especially with your last payment that will be made up to 1 day before the day of your tour departure, using any of the indicated payment methods. If you wish to make this last payment with a Credit or Debit Card – VISA, You must assume the 5% transaction tax.
6. If You wish to obtain the student rate, you must send us an email at the time of your reservation attaching a scanned copy of your valid ISIC Card. This is the only valid card to get the entrance ticket as a student. The Ministry of Culture of Peru regulates and controls the use of the card in archaeological monuments and does not accept other types of cards such as the young traveler card, nor the international teacher card.
7. If You do not show up on the date, place and start time of your excursion (No Show), we will not be responsible for your no-show whether this is due to illness, delay or cancellation of your flight and any other reason beyond our responsibility. The costs of the excursions are non-returnable, this is because services such as entrance tickets to Archaeological Monuments, Inca Trail, porters, cooks, and bus tickets, train tickets, food among other services are reserved and paid at the time You make the reservation.
8. You must bring your original passport and the physical ISIC card (If you are a student) to all excursions contracted with us, if you do not bring the original passport with which you made your reservation, the checkpoint will cancel your permit and deny you entry to the place to visit. If for any reason the passport number with which you booked your excursion does not match the passport number provided by You to the checkpoint you will lose your trip. If over time you made a passport change procedure, you must send us an email as soon as possible with the Subject: Passport Change, attaching a copy of the current passport, so we will carry out the corresponding procedures. Do not forget to bring both passports (the old and the new passport) to guarantee the procedure of changing the old passport number for the current number. Remember that the places to visit are regulated by the Ministry of Culture and not by our company.
9. Only for excursions that include the Inca Trail there are no Date Changes, since this is not possible after a dated permit has been processed. These permits are non-transferable, nor refundable. The total deposit will be lost. Note that we do this because the Ministry of Culture prohibits us from reselling your reserved space.
10. For excursions that arrive at Machu Picchu and that have a return train to Cusco, You should know that the return schedule will depend on the availability of spaces that the train company offers. We have a preference for return trains between 15:30 and 18:30 hours, but this has to have enough seats available to accommodate the whole group, usually this is not a problem except on special days like Weekends or during important holiday seasons like Inti Raymi, Independence Day and Easter. The Train Company in order to provide the service to all users confirms the return train schedules from Aguas Calientes for Adventure Travel Agencies only a few days before the trip. The return train schedules offered in our itineraries and programs are referential and could be subject to a schedule change between 13:00 and 21:50 hours. Usually these trains require a private bus connection from the Ollantaytambo Train Station to the City of Cusco, this bus is provided by us Incredible Perú Tours – IPT.
11. If you get sick or injured during the trip and cannot continue there will be no refund of the payment made. In this case a person will be provided to accompany you back, to the nearest place where you can have emergency medical assistance. If the situation requires a helicopter air rescue, in addition to the costs of all medical assistance and other expenses generated by the evacuation will be fully paid and covered by the traveler. If You are already recovered and the dates coincide with that of your group, we will help you to rejoin your group in Machu Picchu and you will restart your tour from that moment, we will however give you a document to certify the loss of the trip and that You can use to present to your Insurance Company.
12. Our travel company is not responsible for additional costs due to unfavorable weather conditions, natural disasters, strikes, accidents, illness, injury, loss of personal items, etc. It is the client’s responsibility to have insurance that covers this type of events. We reserve the right to modify or cancel the program due to any of the conditions mentioned above.
13. For excursions that have visits to sites that are declared by the Peruvian Government as places of risk or emergency and that are unexpectedly closed for safety reasons, our travel company will replace your trip with an alternative excursion for the same dates and this will be according to the duration of the days of the contracted excursion.
14. We do not include travel insurance, so we recommend that you purchase travel insurance in your home country, which includes coverage under certain circumstances, covering the loss of deposit payments or cancellation. Remember that there are no refunds when cancellations of unused services occur.
15. Incredible Perú Tours will do everything possible to provide you with a safe and pleasant trip, but will not accept any responsibility for damages, accidents, injuries, loss of luggage, expenses and others due to delays or for whatever cause it may be. This also applies to any person or property in connection with any service that our intermediaries provide, that result directly or indirectly from acts of force majeure. If this occurs our Travel Agency will provide you with a certificate explaining the cause of the trip cancellation so that You can carry out your corresponding procedures with your Insurance Company.
16. During the visit to the Historic Sanctuary of Machu Picchu – Machu Picchu National Archaeological Park, visitors play a fundamental role in the conservation and protection of the area, as well as in the exercise of their individual responsibility for the preservation of this heritage, for the benefit of present and future generations; therefore, they must strictly comply with the Visiting Regulations.)
17. By purchasing one or more excursions through this means, You commit and accept these Terms and Conditions.

POLICIES FOR CHANGES AND CANCELLATIONS

Based on our experience in Tourism, we know that some of our travelers for different reasons and/or motives do not end up traveling, so we in our desire to help you and provide you with a good service, have Trip Change and Cancellation Policies that provide the best solution and support for You.

All Trip Changes and/or Cancellations will be applicable according to the following:

CHANGES AND CANCELLATIONS MADE BY THE CLIENT:

1. Changes and cancellations made by clients must be made in writing as soon as possible and through an email directed to our Travel and Tourism Agency.
2. If you think it is necessary to cancel your confirmed trip. Wait!…we inform you that it is possible to transfer your reserved space to another person up to 3 days before the excursion. (This transfer is not applicable for routes that include the Inca Trail).
3. The day of your trip arrived and for some reason You cannot take your confirmed tour like the Inca Trail or any other trip that arrives at Machu Picchu… Do not think that all is already lost. We will work in coordination with You in the best possible way helping you to change your hike for a train trip to Machu Picchu using your permit and purchased ticket. This way You will not be left without visiting this Wonder!!!.
4. If the above case is applied, the client becomes responsible for the expenses and payments generated by the change from the hike to a train trip, adding to the price of the trip such as administrative expenses, hotel night payment if the tour warrants it, bus ticket payments and train trip tickets.
5. For trip cancellations for routes that include the Inca Trail where You already made the respective pre-payment. The deposit made as pre-payment is non-refundable since said amount is used for the to make payments of all the necessary reservations for the service.
6. For trip cancellations made by the client that are 100% Paid, they will be subject to penalties and refunds which will depend according to the Date of your Cancellation made before the Start Date of the Tour specified in the table below:

DATE OF TRIP CANCELLATION BY THE CLIENT	PERCENTAGE TO RETURN BY OUR COMPANY
From 0 to 15 days before the tour	0%
From 16 to 30 days before the tour	25%
From 31 to 45 days before the tour	50%
From 46 to 60 days before the tour	60%
From 61 to more days before the tour	75%

All corresponding refunds will be made by our company directly to your credit and/or debit card or to your bank account, discounting the respective percentage according to the Date of Cancellation.

CHANGES AND CANCELLATIONS MADE BY THE COMPANY:

1. We will make every necessary effort to carry out the package that You have purchased. However we reserve the right to reduce or modify the itinerary, change or substitute activities, hotels, meals or transport when we consider it necessary.
2. In the above case, none of the modifications and/or changes made by our Company will affect the price of the package. Rest assured that you will not have to add any money.
3. Our company is not responsible for expenses or loss of money for canceling or suspending the trip at any time, for a reason that in our opinion, may compromise the quality of the trip or the safety of our travelers due to some circumstance that is out of our control such as for example in case of insecurity: strikes, stoppages, riots or other causes generated by nature: mudslides, landslides and others.